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Our site  and related services are made available to you pursuant to the following Terms of Use and Conditions . Please read through them carefully. If you do not agree to any of the terms, then you must immediately stop using the site. We may modify the terms of use and conditions  from time to time so please check back often.

Member registration

In order to use our services and  features made available to you on this Site, you will need to register as a member. On doing so, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us at the following e-mail address info@cardou.comor login to your account and update your profile yourselves.

Purchase Eligibility

In order to make purchases through our site, you need to register and provide your personal details. Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

If you are under the age of eighteen please inform your  parent or guardian prior to placing an order. In any case we reserve the right to accept orders only from customers over the age of eghteen.

Our site is available only to individuals and others who meet our terms of eligibility. We also reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise, you authorise us to perform credit checks,  to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


All orders are subject to acceptance and availability. In case you wish to order an item not readily available from our site, advance payment  may be requested. Please note that items in your shopping basket are not reserved and may be purchased by other customers prior to you completing your order.

Return policy

You have the option to  return an item you purchased and have it replaced with something similar in kind and price from our website but  please note that the below described procedure must be followed: SPECIAL OFFER ITEMS AND SALES OFFERS CANNOT BE RETURNED OR REPLACED


1. Contact us via e-mail to within 10 days of receiving the product explaining the reason why you wish to exchange it. The official delivery date  considered, is the one indicated on the courier delivery receipt  so please  keep it as a reference.

2. No exchange will be accepted without us having any prior knowledge.

3. You must return the product including all the documents that accompanied it i.e purchase receipt plus the signed courier delivery receipt which you need to sent us also.

4. When you ship the product back to Cardou, please retain the courier shipment receipt until we notify you via e-mail that we have received the product you wish to return for exchange.

5. Returned products must be unused and in their original good condition. Complete  with all their original accessories included, undamaged with all their labels in place and in their original packaging. As far as shoes are concerned, we recommend that you are very careful in your first trial until you decide to keep them. Start by wearing only the right shoe on a carpet so that the soles or the heels are not scratched by hard surfaces. Please note that shoes whose soles are marked will not be accepted for exchange. Wear thin stockings and do not persist in wearing them if they eel small since this will stretch and spoil their form.  Once worn,  avoid movements that could crease, scratch, or open the skin.

6. If the above simple conditions are met,  you will be able to choose from another product similar in kind and price from our site. If you cannot find something to fully satisfy your taste you reserve the right to choose a product from our next collections.

7. In case the above conditions are not met, the returned product will not be accepted.

Pricing policy

  • Prices shown on the Site are in Euros and are inclusive of VAT at the applicable rate.
  • All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.
  • If you are shopping outside the European Union, local import taxes may be applicable.  We recommend that you contact your local customs authority to determine a landed cost price prior to purchase completion.

  • If you are a customer whose credit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.


Payment can be made via Visa, MasterCard, Paypal, bank transfer  and any other methods which may be clearly advertised on the Site from time to time.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to authorise payment to our company, we will not be liable for any delay or non-delivery.

We take all reasonable measures to make our site secure using Secure Socket Layer (SSL) technology  and  ensure that your shopping experience is safe and simple. All credit card transactions on this site are processed using Eurobank’s secure online payment gateway that encrypts your card details in a secure host environment. 

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when browsing accessing or ordering from the site.

Insurance and delivery

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by  our company and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, We cannot be held responsible for any delays caused by destination customs clearance processes.

Order acceptane

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or  is withdrawn, or that you do not meet our purchase eligibility criteria.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold; removing, screening or editing any materials or content on our site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

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