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Return policy

You have the option to  return an item you purchased and have it replaced with something similar in kind and price from our website but  please note that the below described procedure must be followed:


1. Contact us via e-mail to within 10 days of receiving the product explaining the reason why you wish to exchange it. The official delivery date  considered, is the one indicated on the courier delivery receipt  so please  keep it as a reference.

2. No exchange will be accepted without us having any prior knowledge.

3. You must return the product including all the documents that accompanied it i.e purchase receipt plus the signed courier delivery receipt which you need to sent us also.

4. When you ship the product back to Cardou, please retain the courier shipment receipt until we notify you via e-mail that we have received the product you wish to return for exchange.

5. Returned products must be unused and in their original good condition. Complete  with all their original accessories included, undamaged with all their labels in place and in their original packaging. As far as shoes are concerned, we recommend that you are very careful in your first trial until you decide to keep them. Start by wearing only the right shoe on a carpet so that the soles or the heels are not scratched by hard surfaces. Please note that shoes whose soles are marked will not be accepted for exchange. Wear thin stockings and do not persist in wearing them if they eel small since this will stretch and spoil their form.  Once worn,  avoid movements that could crease, scratch, or open the skin.

6. If the above simple conditions are met,  you will be able to choose from another product similar in kind and price from our site. If you cannot find something to fully satisfy your taste you reserve the right to choose a product from our next collections.

7. In case the above conditions are not met, the returned product will not be accepted.

Pricing policy

  • Prices shown on the Site are in Euros and are inclusive of VAT at the applicable rate.
  • All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.
  • If you are shopping outside the European Union, local import taxes may be applicable.  We recommend that you contact your local customs authority to determine a landed cost price prior to purchase completion.

  • If you are a customer whose credit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
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